Contact Us

What to write to us about

• A marker that is in the wrong place, missing or wrongly named. Please include the link to the pin (open the pin and press Copy link) and, if you can, a screenshot from the game.
• A translation that is wrong or awkward in any of the eight languages.
• A feature you would like to see, such as a new category, a route planner or a progress sync option.
• A bug: something that does not work on your device or browser. Tell us the browser, the device and what you expected to happen.
• Advertising, partnership or press enquiries.
• Legal and copyright questions, including requests from rights holders.

Before you write

Progress tracking is stored only in your browser. If your found markers disappeared, check whether you cleared your browser data or switched devices; the Export progress option in Settings creates a backup file you can import again.

The map data and the game itself are updated at different times. After a game patch it can take a few days for new locations to appear on the map.

Response times

Reports about wrong markers are checked in order of arrival and usually fixed in the next map update. Legal requests are handled with priority. We do not offer in-game support and cannot help with purchases, accounts or technical problems in Crimson Desert itself; please contact Pearl Abyss for those.

Privacy of your message

Emails you send us are used only to answer you and to improve the map. They are not added to any mailing list and are not shared with third parties. See our Privacy Policy for details.